Privacy Policy — How 5rrrr Collects, Uses, and Protects Your Personal Data

1 Introduction & Scope

This Privacy Policy describes how 5rrrr ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your") who visit, register on, or otherwise use the 5rrrr platform accessible at https://5rrrr.io (the "Platform").

This Policy applies to all personal data collected through the Platform, including data provided during account registration, account verification, payment transactions, customer support interactions, and passive data collected through cookies and analytics tools while you browse or play on 5rrrr.

By creating a 5rrrr account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data as described here, you should discontinue use of the Platform and contact [email protected] to request account closure.

2 Data Controller Identity

For the purposes of this Privacy Policy, the data controller responsible for your personal data is the operator of the 5rrrr platform. All data-related enquiries, access requests, correction requests, and deletion requests should be directed to:

• Platform: 5rrrr (https://5rrrr.io)
• Support Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We are committed to responding to all data-related requests within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

3 Personal Data We Collect

3.1 Data You Provide Directly

When you register, verify your account, make transactions, or contact support on 5rrrr, you provide us with personal data that may include:

3.2 Data Collected Automatically

When you visit or use the 5rrrr Platform, certain data is collected automatically by our systems and third-party analytics tools:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone.
• Usage Data: Pages visited, games played, bet history, session duration, clickstream data, features accessed.
• Cookie Data: Session identifiers, preference settings, and analytics identifiers set by cookies and similar tracking technologies (see Article 9).
• Location Data: Approximate geographic location derived from your IP address, used for fraud detection and regulatory compliance purposes.

4 Legal Basis for Processing

5rrrr processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing that is necessary to operate your account, process your bets, handle deposits and withdrawals, and provide customer support. Without this processing, we cannot provide the 5rrrr service to you.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, fraud prevention duties, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for 5rrrr's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and improving the platform experience — provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior, freely given, and specific consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 How We Use Your Data

5rrrr uses the personal data we collect for the following purposes:

• Creating and managing your 5rrrr player account, including account verification and identity confirmation.
• Processing deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, and processing withdrawal requests to your verified payment method.
• Verifying that you meet the minimum age requirement of 21 years and are eligible to use the 5rrrr Platform.
• Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover, and other prohibited activities as defined in the 5rrrr Terms & Conditions.
• Monitoring betting and gaming behaviour as part of our responsible gaming obligations, including identifying players who may be exhibiting signs of problem gambling and proactively offering responsible gaming tools.
• Providing 24/7 customer support in English via email at [email protected] and resolving account disputes.
• Sending transactional communications related to your account, including deposit confirmations, withdrawal notifications, and security alerts. These communications are not optional — they are necessary for the operation of your account.
• Sending promotional and marketing communications about 5rrrr bonuses, new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL tournament offers), and platform updates — but only where you have provided explicit consent.
• Improving the 5rrrr Platform through analysis of aggregated and anonymised usage data.
• Complying with legal and regulatory obligations, including responding to court orders, regulatory audits, and law enforcement requests.

6 Data Sharing & Third Parties

5rrrr does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited circumstances:

6.1 Service Providers

We work with carefully selected third-party service providers who process data on our behalf and under our instruction. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banking institutions process transaction data necessary to complete your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age as required by our compliance obligations.
• Game content providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive only the minimum data necessary to facilitate game sessions — typically a session token and stake amount. They do not receive your full profile data.
• Analytics providers: Aggregate, anonymised platform usage data is shared with analytics providers to help us understand platform performance and improve the user experience.
• Customer support tools: Support platform providers who host our ticketing and live chat infrastructure may process your support communications in order to deliver the service.

All third-party service providers are contractually bound to process your data only for the stated purpose, to maintain appropriate security standards, and not to use your data for their own purposes.

6.2 Legal & Regulatory Disclosures

5rrrr may be required to disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where we receive a lawful request or are under a legal obligation to do so. We will, where permitted by law, notify you of any such disclosure request.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material part of the 5rrrr business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 5rrrr will notify affected players by email at least 14 days before the transfer takes effect, and the acquiring entity will be bound by a data processing agreement consistent with this Privacy Policy.

7 International Data Transfers

The 5rrrr Platform primarily serves players based in Bangladesh and processes data within secure data centre environments. However, some of our third-party service providers — particularly game content providers and analytics platforms — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, 5rrrr takes reasonable steps to ensure that the receiving party provides an adequate level of data protection, including through contractual safeguards such as data processing agreements that impose obligations equivalent to those described in this Privacy Policy.

8 Data Retention

5rrrr retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Data that is the subject of an ongoing legal dispute or regulatory investigation will be retained until the matter is fully resolved, regardless of the standard retention period.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the 5rrrr Platform when you visit. They allow the Platform to recognise your device across pages within the same session and, where persistent cookies are used, across multiple visits. Similar technologies such as pixel tags, web beacons, and local storage objects may also be used for equivalent purposes.

9.2 Types of Cookies We Use

• Essential / Session Cookies: Required for the Platform to function. These maintain your login session, remember items in your account, and enable secure transactions. They cannot be disabled without impairing the core functionality of the Platform.
• Preference Cookies: Remember your settings and preferences (such as language and display options) to personalise your experience across visits.
• Analytics Cookies: Collect aggregated, anonymised data about how visitors use the Platform — which pages are visited most, where users navigate from, and how long sessions last. This data helps us improve the Platform and is never used to identify individual users.
• Fraud Prevention Cookies: Used by our security systems to identify unusual patterns of behaviour that may indicate fraudulent activity or account takeover attempts.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive a warning before cookies are placed. Please note that disabling essential cookies will impair the functionality of the 5rrrr Platform and may prevent you from logging into your account or completing transactions. For instructions on managing cookies in your specific browser, consult your browser's help documentation.

10 Your Data Rights

Subject to applicable law and any overriding legal retention obligations, you have the following rights with respect to your personal data held by 5rrrr:

• Right of Access: You may request a copy of the personal data 5rrrr holds about you. We will provide this in a structured, commonly used format within 30 days.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. For account details such as email address or phone number, you can update these directly within your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. This right does not apply where retention is required by law (e.g., financial transaction records subject to AML obligations).
• Right to Restrict Processing: You may request that we limit how we use your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
• Right to Data Portability: Where processing is based on your consent or contract performance and carried out by automated means, you may request that we provide your data in a machine-readable format or transfer it directly to another provider where technically feasible.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.

To exercise any of the above rights, submit a written request to [email protected] from the email address registered on your 5rrrr account. We may ask you to verify your identity before processing the request. We will respond within 30 calendar days. Requests that are manifestly unfounded or excessive may be declined or subject to a reasonable administrative fee.

11 Marketing Communications

5rrrr will only send promotional and marketing communications — including bonus offers, game announcements, seasonal promotions (such as Eid and BPL tournament campaigns), and platform news — to players who have provided explicit consent to receive such communications.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by 5rrrr.
• Updating your communication preferences in your account settings.
• Contacting [email protected] with a written request to opt out of marketing communications.

Please note that withdrawing consent to marketing does not affect transactional communications (such as deposit confirmations, withdrawal notifications, security alerts, or account-related updates), which will continue to be sent as they are necessary for the operation of your account.

12 Children & Minors

The 5rrrr Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform in any capacity.

If 5rrrr discovers or reasonably suspects that personal data has been collected from an individual under the age of 21, we will take the following immediate steps: suspend the relevant account, delete all associated personal data to the extent permitted by law, forfeit any balance held in the account, and permanently bar the individual from re-registration.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on 5rrrr, please contact us immediately at [email protected]. We will investigate and act promptly.

13 Data Security

5rrrr takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5rrrr Platform.
• Encrypted storage of sensitive data, including passwords (stored as salted hashes) and financial information, on secured servers.
• Access controls limiting access to personal data to authorised 5rrrr personnel and contracted service providers on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of Platform infrastructure and third-party integrations.
• Fraud detection systems that continuously monitor account activity for signs of unauthorised access or suspicious behaviour.
• Incident response procedures to contain and remediate any data security incident promptly, and to notify affected users in accordance with applicable legal requirements.

14 Changes to This Policy

5rrrr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email at least 7 days before the revised Policy takes effect.

The effective date at the top of this Policy indicates when it was last updated. Non-material changes — such as corrections of typographical errors, clarifications that do not affect your rights, or updates to contact details — may take effect immediately without prior notice.

The most current version of this Privacy Policy will always be available at https://5rrrr.io/privacy-policy. Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 5rrrr handles your personal data, please contact us in the first instance at:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 48 hours for general enquiries; within 30 days for formal data rights requests.
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We take all privacy complaints seriously and will investigate each complaint thoroughly. If you are not satisfied with our response to a privacy complaint, you may have the right to refer the matter to the relevant data protection authority in your jurisdiction.

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions of the 5rrrr Privacy Policy.